Refund & Cancellation Policy – OneUp Tools
At OneUp Tools, we provide digital tools and smart support systems designed to enhance your financial market analysis using live MCX data, technical indicators, and chart patterns. Our services are delivered through a subscription-based model offering access to proprietary dashboards, educational materials, and analysis tools.
Refund Eligibility
Due to the digital nature of our services, refunds are not applicable once access to our tools and dashboards has been granted. This includes any educational content, real-time data features, and smart analysis systems made available post-subscription.
Refund Exceptions
We understand that technical issues may arise. In rare circumstances, a refund may be considered under the following conditions:
-
You contact us within 7 days of your purchase.
-
You have not used or accessed the core features of the tools/dashboards.
-
There is a technical failure that prevents you from accessing the service entirely, and our support team is unable to resolve it.
In such cases, partial or full refunds may be processed based on the unused portion of your subscription and usage logs.
Refund Processing
-
Refund requests must be sent to 1upmarkets@gmail.com with your registered email and payment details.
-
Our team will verify your claim and respond within 7–10 business days.
-
If approved, the refund will be initiated within 7–10 business days via your original payment method.
Important Notes
-
We reserve the right to decline refund requests in cases of abuse, excessive usage, or if the account shows clear access to the tools.
-
This refund policy is subject to change without prior notice.
-
All subscriptions are considered final once access is granted.
For any queries or support, feel free to reach out to us at 1upmarkets@gmail.com.